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Putting communities at the heart of public service


Public services face an enormous challenge, driven by rising demand for services and reducing availability of resources to satisfy that demand.   Historically service providers and commissioners have generally been able to satisfy demand for services through marshalling and deploying the resources over which they have direct control (their staff and budgets).

This is in many ways a deficit based model, whereby often the role of a commissioner is to start from an assessment of need and then determine how to address this need.  It is, we believe, unsustainable.  In order for public services to have any hope of maintaining the level and quality of services we expect (or demand), then, amongst other changes, providers have to find a way to build communities or neighbourhoods that are capable of far greater self-reliance.  Communities that are stronger, that place less demand on public services.

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Who we work with

Locality Matters works with: community groups, Local Authorities, other public and third sector suppliers and finance organisations to help determine, implement and share the risk of delivering significant improvement to public services at a community level.

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Recent News


Eight characteristics of councils that are building stronger more resilient communities

We were commissioned recently to carry out research to try and uncover which upper tier local authorities in England were... Read More →

“Grab a kebab” and other lessons in prevention and behaviour change from the fire services

Although not widely recognised across the rest of the public sector, Fire and Rescue Services have arguably gone further in... Read More →

Could local decision making and local finance management solve housing shortages – Lessons from Thailand

by Canem Ozyildirim, Associate at Locality Matters The number of people who live in slums in urban Thailand is disputed... Read More →

It doesn’t stop at Holyrood… how devolution in Scotland is impacting local communities. By David Welsh, Director MainStreet Consulting

Even for those with only a passing interest in politics and government, it’s been a busy few months up here... Read More →

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